VALORA Club
Free membership for every VALORA customer. Earn points on every paid order and redeem them for rewards — no cards, no fees, no catches.
How you earn
Every A$1 of eligible product spend on a paid order earns 1 point, added automatically — nothing to scan or claim. Points are earned on eligible product spend (delivery and freight don't earn points) and stay pending until 30 calendar days after your order is delivered or collected.
When your points arrive
Points appear as Pending Points as soon as your order is paid. They become Available Points — and redeemable — 30 calendar days after your order is delivered or collected. You can see both balances, and the date your pending points arrive, on your rewards page.
How you redeem
Browse the rewards catalogue from your account dashboard and redeem when you have enough available points. Redemptions are confirmed by our team before fulfilment.
Programme terms
- Points are earned on eligible product purchases only — 1 point for every A$1 of eligible product spend, after any discount.
- Delivery and freight charges do not earn points.
- Points remain pending until your order is delivered or collected.
- Pending points become available 30 calendar days after delivery or collection. Only available points can be redeemed.
- Pending points may be reduced or cancelled following a cancellation, return or refund.
- If redeemed points can't be fully recovered after a refund, future points may first be applied to your Points Adjustment Balance.
- Points are valid for 12 months from the day they become available. Points expiry and eligibility remain subject to the full programme terms.
- VALORA may correct points awarded in error or arising from reversed transactions.
Trade members
Trade customers keep full VALORA Club benefits — points and referrals — alongside trade pricing. Discounts never stack: you always pay the best single applicable price.
Points have no cash value and can't be transferred. Refunded orders adjust points automatically. Terms apply.